Disclaimer:
At Savage Innovations, we take the confidentiality of our clients seriously and recognize that the innovative nature of our projects necessitates strict privacy measures. To protect our clients’ privacy and proprietary information, we have omitted or altered certain identifying details within this case study. All results and outcomes shared accurately reflect the project’s impact, but any client names and other sensitive information have been kept confidential.
Executive Summary
Client Challenge
The previous custom software solutions for a Metal Processor failed to achieve business objectives, interrupted operations, and delivered inaccurate data to suppliers. A non-user-centric, assumption-based design approach led to ineffective workflows, poor user experience, and overly-complicated processes.
Savage Innovations’ Solution
Over a 2-year engagement, Savage Innovations designed and delivered an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) system, streamlining employee tasks, empowering sales representatives, and bolstering supplier relationships through unique digital tools (e.g., customer pricing portals, VIN to catalytic converter lookup tool).
Key Results
- A 6x improvement in data entry workflow efficiency
- Customers were 60% more cost effective when using updated tools for purchasing decisions
- Doubled monthly inbound material volume by acquiring and retaining the global leader in automotive recycling as a supplier
Key Challenges
- Outdated legacy systems created significant technical burdens, leading to data inaccuracies and inefficiencies in day-to-day operations.
- Deeply ingrained, assumption-based design overshadowed actual user needs, resulting in a suboptimal workflows and a poor user experience.
- Limited digital resources for suppliers restricted inbound volume growth and prevented the company from fully capitalizing on new market opportunities.
Solution Overview
Savage Innovations’ ERP solution embraced user-centric design principles, creating digital workflows that met both internal and external user needs. As operations accelerated and efficiency improved, the processor saw a doubling in operational capacity, allowing it to significantly expand its monthly inbound volume.
Results & Impact
Quantitative Results:
- A 6x improvement in data entry workflow efficiency
- Doubled monthly inbound material volume by acquiring and retaining the global leader in automotive recycling as a supplier.
- 60% increase in cost-effectiveness for supplier smarter purchasing
Qualitative Benefits:
- Boosted employee satisfaction and retention by eliminating daily frustrations and creating frictionless workflows, leading to a more engaged and stable workforce.
- Provided a competitive edge with unique supplier tools that offered real-time access to critical purchasing data, positioning the processor ahead of industry rivals.
Conclusion
By modernizing legacy workflows and adopting a user-centered approach, Savage Innovations propelled this metal processor to new levels of efficiency and growth—ultimately realizing a 200% increase in inbound material volume.
Connect with Us
Ready to modernize your systems and achieve similar results? Contact Savage Innovations today to explore how our tailored solutions can streamline operations, enhance user experiences, and drive exponential growth for your business.